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Shipping & Returns

SHIPPING INFORMATION
 
Shipping & Handling
Please allow 1 week for delivery. Items ordered together may not always be shipped together as we want your merchandise to arrive as soon as possible.

Shipping Methods
We offer multiple shipping methods to our customers via UPS - (United Parcel Service) and USPS (United States Postal Service). Shipping and handling charges will be automatically calculated for all orders.
Still Waiting?
If after 2 weeks you have not received your merchandise OR we have not emailed you with a notice of delay, you should email us concerning your order. Please include all pertinent information (Order number, email address, your name, shipping address, and a copy of your original order e-mail).

Special Note for UPS Customers: UPS shipping services now charge a $5 rerouting fee for all packages that need to be sent to a different address while in transit. Shipping addresses can be changed prior to your order/pre-order being processed. Customers who fail to update their shipping address prior to the order leaving our warehouse will be assessed the additional $5 fee for this rerouting service. If you have moved or are planning to move, please update your account or call us BEFORE shipping to avoid this fee!

International Customers ONLY - Your First Order
Due to credit card and Paypal fraud we now must verify billing address information before charging your credit card or accept Paypal. When placing your first order with K & C Collectibles, please download the Credit Card Form below. Right-click on the form name and select "Save Target As..." from the dialog box. This will save the file on your computer. This document must be completed, signed (real hand signature) and returned to us via e-mail or regular mail.  We also require a copy of your driver's license or passport with picture.  The address on the driver's license or passport must match the address of your ship TO: address.  We will not ship to an alternate address out side the USA. 
Credit Card Form

International Shipping & Handling
Shipping and handling charges for International orders will be determined using U.S. postal service. Weight and size determines the cost. Express Air Mail comes with insurance and a tracking number. We calculate international shipping cost using the International Calculator, then add the handling fee to that calculation. International customer can get a good idea of the cost of shipping by creating an account, adding the product to your shopping cart, then clicking on the "Checkout" link.  The system will calculate the shipping cost to your country.  If you have questions please email us cs@kandccollectibles.com.  A 20% re-stocking charge will be applied to any International orders if cancelled after we charge the credit card.
 
Payment Methods & Information
Purchases are payable with Visa, Master Card, Discover, Novus, or Paypal in US funds only. For your own protection PLEASE DO NOT SEND CASH! Applicable sales tax of 9.0% will be added to orders placed by Arkansas residents.
 
Credit Card Information
If your shipping address is different than your credit card billing address, please provide this information in the proper place on the Order Form. This is for your protection and to assist us in verifying your credit card has not been stolen.  The billing address must match 100% to your credit bank information.  If they don't match your order will be cancelled and the credit card refunded.  Please do not use pre-paid credit cards as the billing address will not match and the order will be cancelled.

Alternate Payment Information
For those who do not wish to give out credit card information over the web.  Call K & C Collectibles to provide us the credit card information over the phone. For those who wish to send check or money order, complete the order form and indicate check or money order. Please do not forget to mail payment immediately so your order is not delayed further than necessary. Sending payment via Snell mail could result in merchandise being sold out prior to your payment's arrival. Merchandise will NOT be held. Payment by personal check will require an additional 10 business days to clear your bank.

K & C Collectibles
P.O. Box 241183
Little Rock, AR 72223

Phone: (501) 529-JEDI (5334)

All product prices are in United States (U.S.) funds.

All product specifications, prices and ship dates are subject to change and availability without notice. A 20% restocking fee will apply to orders cancelled prior to shipment. All returned (bad) checks are subject to a $20.00 returned-check fee. Products may sell out at any time! Every effort will be made to fill your order; however, K & C Collectibles offers collectible items that may become unavailable. In any instance where an order cannot be filled, a credit or refund will be issued.

Refunds and Exchanges
We want you to be happy with your order!
If you are dissatisfied with your order please e-mail us explaining the problem. We will provide you with a return authorization number. Then return the product to us within 7 days of receipt and no more than 15 days from the ship date shown on your invoice. "I found it somewhere else" is not a valid reason for a return. No refunds or exchanges on Exclusive Store items. To receive a refund or exchange, the merchandise must be in resellable condition and in the original packaging. Sorry, shipping and handling charges are non-refundable. New shipping and handling charges will be applied to exchanges, if necessary.


Last Updated February 16th, 2014.
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